SHIPMENT

II. SHIPMENT

1. The purchased goods are delivered to the customers via a courier company.

2. Purchased goods are delivered to the address indicated in the order. The customer is obliged to inform the management of any change affecting the realization of the contract, in particular the change of contact details decisive for shipment, as well as the change of the contact e-mail address and telephone number. Otherwise, e-mails and notifications will be sent to old addresses.

3.   Due to the fact that the packages sent to our customers are guaranteed, please check the contents of the package in the presence of the courier ON THE DATE OF DELIVERY. In case of damage, please prepare a damage report in which you should indicate the method of goods protection methods used (fragile sticker, cardboard divider, two boxes, wrapping) as the basis for the information provided. We will then request compensation from the delivery company. Delivery time is 10-14 working days after shipment.

If the goods are damaged, the customer has two options:

 

1. The customer accepts the goods and at the same time writes the damage report with the courier, takes photos of the damage and sends them to the email address:

office@cork-shop.co.uk

2. The customer refuses to accept the package. This email is the basis for the recovery of all damaged items.

If the courier refuses to check the contents of a package, please write down his name and phone number and then inform us about it.

IF YOU DO NOT COMPLY WITH THE ABOVE RULES, COMPLAINTS WILL STILL BE CONSIDERED, BUT THE COST OF NEW ITEMS AS WELL AS SHIPPING COSTS MUST BE BORNE BY THE BUYER.

 

4. At the moment of acceptance of the order, the right of ownership passes to the buyer along with the risk associated with the possession and use of the ordered goods, including the risk of damage or loss of the item.

5. Shipment is made within 3 working days. The administration of the store has the right to change the shipment date if circumstances beyond its control arise. If the customer has ordered products available on different dates, the deadline for completing the order is extended and the order is placed after receiving the last item on the list.

6. All items sent to customers are carefully packaged and insured against loss and damage.