Shipments, Payments and Returns

 

I. PAYMENT METHODS:

 

1. The cork online store provides its users with the following payment methods:

– Credit card payments for VISA, VISA Electron, MasterCard, MasterCard Electronic and Maestro realized by eCard Inc. Company. The payment realization fee is paid by the store.

– Payments via PayPal. The payment realization fee is paid by the customer.

– Payments via Przelewy24 – PayPro S.A. ul. Kanclerska 15, 60-327 Poznań. The payment realization fee is paid by the customer.

 

II. BROADCAST

1. The purchased goods are delivered to the customers via a courier company.

2. Purchased goods are delivered to the address indicated in the order. The customer is obliged to inform the management of any change affecting the realization of the contract, in particular the change of contact details decisive for shipment, as well as the change of the contact e-mail address and telephone number. Otherwise, e-mails and notifications will be sent to old addresses.

3.   Due to the fact that the packages sent to our customers are guaranteed, please check the contents of the package in the presence of the courier ON THE DATE OF DELIVERY. In case of damage, please prepare a damage report in which you should indicate the method of goods protection methods used (fragile sticker, cardboard divider, two boxes, wrapping) as the basis for the information provided. We will then request compensation from the delivery company. Delivery time is 10-14 working days after shipment.

If the goods are damaged, the customer has two options:

 

1. The customer accepts the goods and at the same time writes the damage report with the courier, takes photos of the damage and sends them to the email address:

office@cork-shop.co.uk

2. The customer refuses to accept the package. This email is the basis for the recovery of all damaged items.

If the courier refuses to check the contents of a package, please write down his name and phone number and then inform us about it.

IF YOU DO NOT COMPLY WITH THE ABOVE RULES, COMPLAINTS WILL STILL BE CONSIDERED, BUT THE COST OF NEW ITEMS AS WELL AS SHIPPING COSTS MUST BE BORNE BY THE BUYER.

 

4. At the moment of acceptance of the order, the right of ownership passes to the buyer along with the risk associated with the possession and use of the ordered goods, including the risk of damage or loss of the item.

5. Shipment is made within 3 working days. The administration of the store has the right to change the shipment date if circumstances beyond its control arise. If the customer has ordered products available on different dates, the deadline for completing the order is extended and the order is placed after receiving the last item on the list.

6. All items sent to customers are carefully packaged and insured against loss and damage.

 

III. ITEM RETURN

1. The customer may decide to return the goods purchased through our store within 14 days from the moment of parcel collection. The goods in question will be accepted only if they are sent to us in the original, undamaged packaging with all the components included and if the goods themselves are not damaged and do not show any signs of use.

Contract withdrawal form – Download

2. The Customer is required to attach the original of the declaration of withdrawal from the contract and the original of the proof of purchase (receipt or invoice) to the shipment. If the customer does not attach the above documents, the shipment will not be accepted. The Customer is also required to provide the store administration with the exact details of the buyer, including the number of their bank account, to which the amount for the purchased goods will be refunded.

3. If additional bonus items were provided together with the ordered goods, these will also be returned.

4. The store administration guarantees the return of the value of the product.

5. The money will be returned to the specified bank account within 10 working days. If the payment was made by credit card, the money will be returned to the account for this card.

6. Shipping costs are not refundable.

7. Returns are made only at the customer's expense.

8. The customer undertakes to insure the goods against all possible damage that may occur during transport.

9. The store administration does not accept cash on delivery packages.

 

IV. WARRANTIES AND COMPLAINTS

 

1. All goods available in the store are covered by the manufacturer's warranty.

2. Responsibility for damage caused by the proper functioning of the goods used properly is limited to the warranty conditions established by the manufacturer or distributor of the goods.

3. The purpose of the goods must be specified in the instruction manual. In no case does the administration of the store assume responsibility for consequential, indirect and recurring damage caused by the improper use of the goods provided.

4. The warranty period is indicated in the description published on the store's website and the warranty cards provided together with the delivered goods. Detailed warranty conditions are specified in the warranty documents issued by the guarantor. If the customer does not find a warranty card in the box, proof of purchase, namely receipt or invoice with VAT, is considered equivalent to such a card.

5. If a discrepancy between the specificity of the product and the provisions of the concluded contract has been identified, the buyer has the right to return the ordered goods. The Buyer shall inform the Seller of this fact by sending him a detailed description of all discrepancies found. The Buyer is granted the right to inform the Seller of such defects within 14 days from the moment of parcel collection. After that, the Buyer shall have no such opportunity.

6. Any complaints relating to transactions made due to lack of prior knowledge of the terms of the Store's agreement will not be considered.

7. In case of refusal to collect the parcel without prior notice of withdrawal, the costs of the outward and return shipment shall be borne by the Customer. If the goods are not collected at the GLS branch or at the Parcelshop point, the Customer shall bear the costs of returning the goods to the sender in the amount of twice the original shipping cost.

8. The Buyer shall inform the Seller in writing, using the complaint form, of any defects in the purchased goods that have been used in accordance with the principles of fair use. If the complaint relates to an item that was damaged during shipping, a damage report must be drawn up in the presence of the courier. Complaints can be sent by email to the following address: office@cork-shop.co.uk.

9. Returned goods must be packed in their original packaging and contain all components. The goods are returned together with proof of purchase.